Privacy policy

At My Fabrico, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect certain information, including:

Full name
Billing and shipping address
Phone number
Email address
Payment and transaction information
Order details and purchase history
Information you provide when contacting customer support
Device, browser, IP address, and website usage information
Cookies and similar technologies used to improve your shopping experience

We only collect information that is reasonably necessary to provide our services and operate our online store.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Arrange shipping and delivery
Process payments and refunds
Communicate with you about your orders
Provide customer support
Send order confirmations and important service notifications
Improve our website, products, and customer experience
Prevent fraud, unauthorized transactions, and other misuse
Comply with applicable legal and regulatory requirements
Send promotional communications where permitted and where you have provided appropriate consent

3. Payment Information

Payments made through our website may be processed by third-party payment providers. We generally do not store your complete debit card, credit card, or other sensitive payment credentials on our own servers.

Your payment information may be handled directly by the applicable payment provider according to its own privacy policy and security practices.

4. Cookies

Our website may use cookies and similar technologies to:

Keep items in your shopping cart
Remember your preferences
Understand how visitors use our website
Improve website performance
Provide relevant marketing and advertising where applicable

You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.

5. Sharing Your Information

We may share necessary information with trusted third parties who help us operate our business, including:

Payment processors
Shipping and delivery partners
Website and hosting service providers
Shopify and related technology providers
Marketing and analytics service providers
Customer-support service providers
Government authorities or legal bodies when required by law

We do not sell your personal information as a standalone product.

Third-party service providers may process your information according to their own privacy policies.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Raise a complaint regarding the handling of your personal information

To exercise applicable rights, you can contact us using the details below.

8. Marketing Communications

If you receive promotional emails or messages from us, you may unsubscribe at any time by following the unsubscribe instructions in the communication or contacting us directly.

Please note that you may still receive essential communications relating to orders, payments, deliveries, returns, or other transactions.

9. Children's Privacy

Our website is not intended for children who are under the minimum age required to provide consent under applicable law.

We do not knowingly collect personal information from children without appropriate authorization.

10. Third-Party Websites

Our website may contain links to third-party websites, services, or social-media platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.