Refund policy

At My Fabrico by Sana, every piece is crafted with meticulous attention to detail, premium fabrics, and high-quality finishing. Because our pieces are designer-curated and produced in limited quantities, we uphold a transparent and fair exchange and return policy.

1. Exchange Policy (Size & Fit)

We want your outfit to fit you perfectly. If you experience fit or sizing issues, we offer a one-time complimentary size exchange subject to the following conditions:

Initiation Window: Exchange requests must be submitted within 48 hours of delivery.
Condition of the Garment: The item must be unused, unworn, unwashed, and undamaged, with all original tags, spare buttons, authenticity cards, and signature luxury packaging intact.
Availability: If your desired size is out of stock, we will issue a store credit valid for 12 months.

2. Damaged or Defective Items

Each outfit undergoes a strict 3-tier quality check prior to dispatch. However, in the rare event that your product arrives damaged or defective:

Notify us within 24 hours of delivery via WhatsApp or email at support@myfabricobysana.com.
Please share your Order ID along with clear unboxing photos/videos showing the defect.
Once approved, we will arrange a reverse pickup and ship a brand-new replacement at no additional cost.

3. Non-Returnable & Non-Exchangeable Items

To maintain hygiene and exclusivity, the following categories are strictly final sale:

Custom-Made / Altered Pieces: Outfits tailored to specific custom body measurements or personalized requests.
Sale & Promotional Items: Products bought during flash sales, clearance, or sample sales.
Accessories & Delicate Drapes: Free-flowing sarees or dupattas once the safety tag has been removed.

4. Cancellations & Refunds

Order Cancellations: You may cancel your order within 12 hours of placing it. After 12 hours, the order enters production or dispatch, and cancellations are no longer accepted.
Refund Mode:
- We do not offer cash/bank account refunds for returns or size issues. Instead, we issue Store Credit / Digital Gift Cards of equal value (valid for 1 year) once the returned piece passes quality inspection.
- In the rare scenario where an order is canceled by us due to inventory unavailability, a full monetary refund will be credited back to your original payment method within 5–7 business days.

5. How to Initiate an Exchange

Contact our support team on WhatsApp at [+91-XXXXXXXXXX] or email support@myfabricobysana.com.
Mention your Order Number, the reason for exchange, and the requested new size.
Our logistics partner will schedule a reverse pickup within 2–3 business days. Please pack the item securely in its original packaging.
Once received and verified at our studio, your replacement will be dispatched within 4–7 business days.